Questions to Ask Companies about Hosted VoIP PBX

When you are shopping for a company from which to purchase your hosted VoIP PBX system, there are a variety of questions you should ask to ensure you get the services you need. Having a thorough understanding of the product you are purchasing, what support is included and the important details of the contract will help you to make the right choice when it comes to choosing from among the hundreds of companies available for a VoIP PBX system.


Compile a list of the features you need for your PBX system. For most businesses, there are features you absolutely need and those you would like but don’t have to have if the price isn’t right. When you have this list you can make sure you are comparing apples to apples when you compare the packages different companies offer. When you think about the features you need, take into consideration any expansion you might make in the future and inquire about how much they will cost to add in the future or if it is cheaper to have them installed with your initial purchase.


Take note of the equipment you already have installed, including any firewalls or routers, to inquire if any of them will interfere with the hosted VoIP PBX system of each company. Also inquire about what further equipment you will need and if you possess enough bandwidth or a fast enough Internet connection to effectively run their program.


Hosted VoIP PBX lends itself to believe you will be getting top-notch support, but this is not always the case. Ask specific questions to each company regarding installation, training and extended support. Are they going to send you a box with equipment and expect you to get it set up or will a technician come out and get everything started for you? Find out who handles equipment repair or replacement and how often customer service representatives are available to assist you.

When you are looking for hosted VoIP PBX, you expect the best. You are moving to a VoIP system to take advantage of the latest technology available to save money and keep up with the competition. Understanding the right questions to ask of each company you research before making your decision will help you to make a purchase and decision that benefits your company with better communication and productivity, as well as saves you money.

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